FAQs

 

DO YOU HAVE PAYMENT PLANS?

If you are purchasing your gown from our store in Norman Park, we offer zipPay to let you buy now, take the gown home today and pay later.  We also offer a 2 month lay-by whereby you leave the dress with us and you have 2 months to pay it off and collect.

If you are purchasing your gown from our online store, you may use ZipPay, or Credit Card payment options.

DO YOU SELL BRIDESMAID DRESSES?

No.  The Gossip Gowns store is full of formal and prom gowns, and they are usually aimed at 16 – 19 year old shoppers.  Our gowns are mostly unique pieces, that can not be ordered in specific colours and various sizes.

If you are bridesmaid shopping, it is best to visit stores that specialise in wedding gowns, and bridesmaid gowns.

We do not have the expertise, or the range to satisfy bridesmaid groups.

CAN I TAKE MY DRESS HOME TODAY, OR DO I HAVE TO ORDER IT?

Gossip Gowns is unique in that we dedicate 100% of our floor space to Formal Dresses that are ready to go home with you today! Most girls want to try their dress on and be able to take it home that same day to show off to their family and friends. At Gossip Gowns, that is exactly what we do!

Other formal stores only stock samples, and will make you wait 3 months for your dress. No one wants to come into a formal store, fall in love with a dress, and then take a chance on ordering a dress and waiting months to receive it!

DO YOU SHIP OVERSEAS?

Yes, we are happy to ship to every country that does not currently have shipping restrictions.  Any questions regarding shipping please just ask us. 

WHEN IS THE BUSIEST TIME AT GOSSIP GOWNS?

Every weekend, and School Holiday time is extremely busy.  We work as hard as we can to provided one-on-one service to everyone who walks through our doors.  Please understand that if you are in the store and we haven’t attended to you yet, it is simply because everyone in our team is already looking after someone else, and as soon as we can, we will provide you with the same personalised service.

Shopping in our store Monday through to Friday is much easier!

DO YOU RENT OUT DRESSES?

No, we do not have any dresses available to rent, however we have teamed up with zipPay to let you buy now and pay later for the dress you love!

zipPay is a safe, simple, and convenient payment option (powered by zipMoney) allowing you to make sure you get what you want, and give you flexibility to pay over time for your purchase.

WHAT DOES 'PRE RELEASE ORDER' MEAN?

A dress that is marked ‘Pre Release Order’ means that you can order it, before it has actually been released into stores!  This is an exciting feature exclusive to Gossip Gowns…you can have the hottest NEXT SEASON dress on your school register, before anyone has even seen it!

How do we do it?  The buying team from Gossip Gown travels the world constantly pushing the boundaries with designers, to get the best for our customers.

WHERE DO I PARK MY CAR WHEN I COME TO GOSSIP GOWNS?

Gossip Gowns is located in our brand new building at 170 Bennetts Road Norman Park Qld 4170.  We are a stand alone building, with our own free car park.  Often on weekends and during busy school holiday times the carpark can be full, there is also free street parking in the surrounding streets.

CAN I BRING MY FRIENDS WITH ME WHEN I COME TO THE STORE?

The best shopping experiences often are when you just come with one, or both parents.  Often we see girls come in to the store with a large group, and they end up confused, frustrated and without a dress because there are too many opinions!  Keep it simple, and bring your most honest and trusted shopping buddy.  You can rely on our fashion team to look after you, we will not let anyone buy a dress that isn’t perfect for them!

We do not have seating, and we do have stairs, so keep that in mind when bringing children, elderly, or the handicapped.

WHEN SHOULD I START SHOPPING FOR MY FORMAL DRESS?

It is never too early to start shopping for your formal dress.  If you shop early in the year, you will be first on your School Register which is SO important to so many girls.  We are constantly re stocking our shelves with exciting new dresses, and once we sell out of a particular style, we often do not replace it with the same thing, so if you love it…go for it!

DO I NEED TO MAKE AN APPOINTMENT TO TRY ON DRESSES IN THE STORE?

No, we do not take appointments. We operate on a first come, first serve basis.

Our store is located at 170 Bennetts Road Norman Park QLD 4170.

CAN I FIND OUT IF A DRESS HAS BEEN SOLD TO MY SCHOOL?

Our dresses move so quickly, and our School Formal register is constantly being updated.  Our School Formal register is exclusive for Gossip Gowns customers.  We can only check the register once you are in the store, and with our fashion team.  If you buy a dress from our online store, do not worry, we will provide you with a 100% refund immediately if we have already sold your dress to another girl attending your formal.

WHAT HAPPENS WHEN I ARRIVE AT GOSSIP GOWNS?

We have a first come, first serve basis. If you’re coming to the store to try on formal dresses, we suggest getting here in plenty of time before we close. We want to make sure we are able to provide the best possible customer service by giving you plenty of time to try on. When you arrive we will ask what event you are attending, and roughly what are you looking for. As soon as a member of our fashion team becomes available, we will start with 3 dresses you are interested in, and once you are in a fitting room, we will work with you to continue the search to find that perfect gown.

DO YOU OFFER ALTERATION SERVICES?

No, but we do know the best people to use, and we will give you their details when you buy your gown.

HOW ACCURATE ARE THE PICTURES AND THE COLOURS ON YOUR WEBSITE?

We sell you the actual dress in the photo.  We attempt to make sure the colours are as accurate as possible.

HOW DO I KNOW MY DRESS HASN’T ALREADY BEEN SOLD TO SOMEONE FROM MY SCHOOL?

When a gown is purchased online you are required to nominate the school or event you are wearing the gown to. When we receive an order we check it against our school register, and if it is already on the register we will call you immediately to offer you a full refund.

ARE YOUR DRESSES CHEAPER IN STORE OR ONLINE?

They are exactly the same price.

CAN I COME INTO YOUR STORE AND TRY ON THE DRESS I SEE ONLINE?

We have a beautiful store in Norman Park with hundreds of formal gowns for you to try on and buy, and they can all be found on our website.  You will see that our website has thousands of dresses...BUT they are not all in our Norman Park store. 

WILL MY DRESS NEED TO BE TAKEN UP?

Yes, more than likely. All dresses are made with extra length to allow for really tall girls.  To take up your gown, use a seamstress that you trust, and have them measure it while you are wearing the shoes that you will be wearing on the night.  This will ensure that it sits at the correct length, which is usually just floating on the floor.

WHAT HAPPENS IF I DON’T LIKE MY DRESS?

If you have purchased your dress online from Gossip Gowns, and you don’t like it once it arrives, contact us within 5 calendar days via returns@gossipgowns.com.au.  Send it back to us with all tags attached as per our T&C’s, for a refund of the cost of the dress, less the 15% restocking fee.

If you have purchased your dress from the Gossip Gowns store, you can not return a dress for change of mind.

WHAT HAPPENS IF MY DRESS I ORDER DOESN’T FIT?

You can return it to us for a refund less the 15% restocking fee as per our T&C’s/Returns Policy.

If the gown is only slightly too big, you may want to look at having it taken in, or just have the straps shortened, as the next size down may be too small.  A padded bra can make a big difference, and a few strips of Hollywood Tape is perfect to stick the gown to your body.

If the gown is slightly too small, you may be able to replace the zipper with a lace up back.   When zipping up a dress that is bordering on too small, remove your bra, then have another person fasten the hook and eye at the top of the zipper, and then have them carefully zip up the dress.

Take care when getting into your dress.You can not return it if it is damaged in any way.

HOW DO I KNOW WHAT SIZE TO ORDER?

On our website is a size guide for every dress designer we sell. Also on our website is a guide to how to measure yourself.  Do not measure yourself!  If you are ordering a Ballgown, it is going to be your bust and waist measurement that is of most importance, but if you are buying a tight fitting mermaid style, you will need to order the size that relates to your biggest measurement.