Return policy for online orders.
We offer a five (5) day return and refund policy for items ordered online. You can return your dress for a refund of the dress cost minus a 15% restocking fee.
- You must notify us of your intention to return via email to firstname.lastname@example.org within 5 days of the delivery of your order – this includes weekends/holidays as we are here 7 days a week.
- We will issue you with a return authority number (RA).
- The dress must be shipped to us, and postmarked within 3 days of receiving your RA. Any item postmarked after 3 days will not be accepted.
- You are responsible for the cost of shipping and insurance.
- The dress must not have been worn, and must be in the same condition as received, with original tags attached.
- Refund of the cost of the dress, less 15% restocking fee will be processed the same day the item is received.
- You are not eligible for a refund after your event date.
- Items purchased on SALE are not returnable under any circumstances.
- All on-line return communication must be handled through our on-line customer service team, not at our store location.
- International customers are responsible for duties and taxes.
- Any item that is deemed to have been worn, washed, changed, altered or damaged in any way will be retuned to you, and no refund will be processed.
If you meet all of the above requirements, start your return by emailing the details to email@example.com.